CSG is a multinational corporation that provides Business Support Systems software and services, primarily to the telecommunications industry.
- Huge bench management overhead
- Limited visibility on workload/demand hence a huge challenge with forecast
- Too many resources on the bench waiting for projects to start…or re-start
- Just-in-time hiring is taking too long, as long as 5 months
SolutionsFlexible Work Force Solution (benchPRO™)
- Core-Flex flexible work force solution
- Shared enablement program of CSG Product; CSG investing on trainer, Siroi investing with consultant time
- A Core team for longer term to maintain resource & knowledge continuity on projects and also giving and cost advantage to CSG and business stability to Siroi.
- A Flex team to enable flexing-up and flexing-down as demand fluctuates
- Flexibility to CSG
- Bench management responsibility transferred to Siroi
- Still enjoying key named consultants